ServiceNow Developer
Job Description
About the Role
We are looking for a ServiceNow Developer with hands-on expertise in ITSM, ITOM, SecOps to strengthen our client's security posture. This role goes beyond compliance checklists — you'll actively monitor threats, conduct assessments, and implement controls that protect critical business assets. The ideal candidate has experience with JavaScript and Glide API, understands regulatory frameworks (SOC 2, GDPR, HIPAA), and can communicate security risks to both technical teams and business leadership. You'll be the go-to security expert, owning everything from vulnerability management to incident response planning.
Key Responsibilities
- Own ITSM implementation and optimization — configuration, customization, and ongoing enhancement based on business needs
- Manage ITOM workflows including setup, user training, and continuous improvement of processes
- Implement and maintain SecOps ensuring seamless integration with existing systems and workflows
- Conduct regular security assessments, vulnerability scans, and penetration testing of ServiceNow systems
- Monitor security events using SIEM and respond to alerts with documented incident response procedures
- Implement and maintain security controls aligned with SOC 2, ISO 27001, or HIPAA requirements
- Collaborate with development teams to embed security into the SDLC — threat modeling, code review, and testing
- Manage IAM — user provisioning, access reviews, privilege escalation controls, and MFA enforcement
- Maintain ServiceNow documentation including security policies, runbooks, and compliance evidence
- Conduct security awareness training and simulated phishing exercises for the organization
Must-Have Qualifications
- Hands-on experience with ITSM — configuration, customization, and troubleshooting in production environments
- Proficiency with JavaScript as part of the ServiceNow development/operations workflow
- 3+ years of hands-on ServiceNow security experience in enterprise environments
- Understanding of security frameworks (NIST CSF, ISO 27001, CIS Controls)
- Experience with vulnerability management, penetration testing, or threat hunting
- Knowledge of network security, identity management, and encryption principles
- Excellent documentation skills for policies, procedures, and compliance evidence
Nice-to-Have Skills
- ServiceNow Certified System Administrator certification or equivalent validated credential
- ServiceNow Certified Application Developer certification or equivalent validated credential
- Experience with advanced ServiceNow features: ITOM, SecOps, HR Service Delivery
- Familiarity with the broader ServiceNow ecosystem including Glide API and Flow Designer
- CISSP, OSCP, CEH, or equivalent security certifications
- Experience with cloud-native security tools and zero-trust architecture
Interview Tips
Technical Coding Exercise
Give a small, realistic ServiceNow coding challenge that tests fundamentals — clean code, edge case handling, and test writing. Time-box to 45-60 minutes.
Architecture Whiteboard
Present a system design problem relevant to ServiceNow. Evaluate their approach to scalability, data modeling, and trade-off discussions.
Code Review Simulation
Show a ServiceNow pull request with both good patterns and subtle issues. Assess what they catch, how they communicate feedback, and what they prioritize.
Past Project Deep-Dive
Have them walk through their most challenging ServiceNow project. Ask probing questions about architecture decisions, obstacles, and what they learned.
Typical Team Structure
Team Size
2-5 ServiceNow developers
Reports To
Engineering Manager, Tech Lead, or CTO
Collaborates With
Product Management, QA/Testing, DevOps, Design
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