HR & Recruitment Operations Professional
Job Description
About the Role
We are looking for a reliable HR & Recruitment Operations Professional to manage operational workflows using Talent Sourcing, Applicant Tracking, Onboarding. This role is about consistent, high-quality execution — you'll handle processes that directly impact client satisfaction and business efficiency. The ideal candidate has experience with BambooHR and Workday, communicates proactively across time zones, and takes ownership of deliverables from initial request through completion. You'll work closely with client teams to streamline operations, maintain quality standards, and identify opportunities for process improvement.
Key Responsibilities
- Own Talent Sourcing implementation and optimization — configuration, customization, and ongoing enhancement based on business needs
- Manage Applicant Tracking workflows including setup, user training, and continuous improvement of processes
- Implement and maintain Onboarding ensuring seamless integration with existing systems and workflows
- Execute daily HR & Recruitment Operations operational tasks according to documented SOPs and quality standards
- Maintain organized records and documentation for all processed items
- Communicate progress updates and flag issues proactively to stakeholders across time zones
- Meet agreed SLAs for turnaround time, accuracy, and volume in HR & Recruitment Operations deliverables
- Identify and suggest process improvements that increase efficiency or reduce errors
- Train and support junior team members on HR & Recruitment Operations procedures and best practices
- Participate in weekly team meetings and contribute to continuous improvement initiatives
Must-Have Qualifications
- Hands-on experience with Talent Sourcing — configuration, customization, and troubleshooting in production environments
- Proficiency with BambooHR as part of the HR & Recruitment Operations development/operations workflow
- 1+ years of experience in HR & Recruitment Operations or a similar operational role
- Strong organizational skills and ability to manage multiple concurrent tasks
- Excellent English communication — clear, professional written and verbal skills
- Proficiency with BambooHR
- Self-motivated with ability to work independently with minimal supervision in a remote environment
Nice-to-Have Skills
- SHRM-CP/SCP Certification certification or equivalent validated credential
- PHR/SPHR Certification certification or equivalent validated credential
- Experience with advanced HR & Recruitment Operations features: Applicant Tracking, Onboarding, Benefits Administration
- Familiarity with the broader HR & Recruitment Operations ecosystem including Workday and Greenhouse
- Experience with process automation tools (Zapier, Make, or Power Automate)
- Background in process improvement methodologies (Six Sigma, Lean, or Kaizen)
Interview Tips
Process Documentation
Give them a simple process to observe and document. Evaluate clarity, completeness, and whether someone else could follow their SOP.
Prioritization Exercise
Present 5 competing HR & Recruitment Operations tasks with different deadlines and priorities. Ask them to organize, explain their reasoning, and describe communication to stakeholders.
Quality Test
Give them a sample HR & Recruitment Operations task with intentional errors embedded. Measure how many they catch and how they report issues.
Communication Assessment
Ask them to write a status update email for a hypothetical HR & Recruitment Operations project. Evaluate clarity, professionalism, and proactive issue flagging.
Typical Team Structure
Team Size
2-6 HR & Recruitment Operations team members
Reports To
Operations Manager, Project Lead, or Department Head
Collaborates With
Client teams, QA, Training, IT Support
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