Freshworks CRM Developer
Job Description
About the Role
We are looking for an experienced Freshworks CRM Developer with deep expertise in Freshsales, Freshdesk, Freshmarketer to join our client's team. This role requires hands-on configuration, customization, and integration experience — not just consulting knowledge. You will own the Freshworks CRM environment end-to-end: from gathering business requirements and designing solutions, to implementing automations and training end users. The ideal candidate has delivered at least 3 successful Freshworks CRM implementations and is comfortable working directly with stakeholders to translate complex business processes into elegant platform solutions. Day-to-day, you'll work with Slack and Zapier to build custom workflows, reports, and integrations that drive operational efficiency.
Key Responsibilities
- Own Freshsales implementation and optimization — configuration, customization, and ongoing enhancement based on business needs
- Manage Freshdesk workflows including setup, user training, and continuous improvement of processes
- Implement and maintain Freshmarketer ensuring seamless integration with existing systems and workflows
- Design and implement custom Freshworks CRM solutions including objects, fields, validation rules, and automation workflows
- Build reports and dashboards that provide actionable insights to business stakeholders
- Manage data quality — deduplication, enrichment, and ongoing governance processes
- Lead Freshworks CRM integration projects connecting with ERP, marketing automation, and analytics platforms
- Conduct user training sessions and create platform documentation for end users
- Participate in requirements gathering sessions with business teams and translate needs into Freshworks CRM solutions
- Manage system upgrades, release notes review, and regression testing for quarterly Freshworks CRM updates
Must-Have Qualifications
- Hands-on experience with Freshsales — configuration, customization, and troubleshooting in production environments
- Proficiency with Slack as part of the Freshworks CRM development/operations workflow
- 3+ years of hands-on Freshworks CRM experience with at least 2 successful implementation projects
- Strong understanding of Freshworks CRM data model, security model, and automation capabilities
- Experience with data migration and integration between CRM/ERP and external systems
- Excellent English communication skills — able to conduct requirements sessions with business stakeholders
- Understanding of business processes (sales, service, operations) that the platform supports
Nice-to-Have Skills
- Freshworks Certified Administrator certification or equivalent validated credential
- Freshworks Certified Developer certification or equivalent validated credential
- Experience with advanced Freshworks CRM features: Freshdesk, Freshmarketer, Freddy AI
- Familiarity with the broader Freshworks CRM ecosystem including Zapier and Shopify
- Experience in a specific industry vertical (healthcare, financial services, or manufacturing)
- Previous experience with agile delivery in consulting or offshore team environments
Interview Tips
Live Configuration Challenge
Give the candidate a sandbox Freshworks CRM org and ask them to configure a complete workflow for Freshsales. Watch their process, not just the result.
Business Process Translation
Present a real business scenario and ask them to design the Freshworks CRM solution on a whiteboard. Assess their ability to translate business needs into platform features.
Integration Scenario
Ask them to design an integration between Freshworks CRM and one external system. Evaluate API knowledge, error handling, and data mapping skills.
Past Freshworks CRM Project Deep-Dive
Have them walk through their best Freshworks CRM project in detail. Ask probing questions about challenges, trade-offs, and measurable outcomes.
Typical Team Structure
Team Size
2-5 Freshworks CRM professionals
Reports To
CTO, VP of Operations, or Freshworks CRM Program Manager
Collaborates With
Sales Operations, Customer Success, IT/Engineering, Business Analysts
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