Zoho Developer
Job Description
About the Role
We are looking for an experienced Zoho Developer with deep expertise in Zoho CRM, Zoho Books, Zoho Desk to join our client's team. This role requires hands-on configuration, customization, and integration experience — not just consulting knowledge. You will own the Zoho environment end-to-end: from gathering business requirements and designing solutions, to implementing automations and training end users. The ideal candidate has delivered at least 3 successful Zoho implementations and is comfortable working directly with stakeholders to translate complex business processes into elegant platform solutions. Day-to-day, you'll work with Deluge and Zoho API to build custom workflows, reports, and integrations that drive operational efficiency.
Key Responsibilities
- Own Zoho CRM implementation and optimization — configuration, customization, and ongoing enhancement based on business needs
- Manage Zoho Books workflows including setup, user training, and continuous improvement of processes
- Implement and maintain Zoho Desk ensuring seamless integration with existing systems and workflows
- Design and implement custom Zoho solutions including objects, fields, validation rules, and automation workflows
- Build reports and dashboards that provide actionable insights to business stakeholders
- Manage data quality — deduplication, enrichment, and ongoing governance processes
- Lead Zoho integration projects connecting with ERP, marketing automation, and analytics platforms
- Conduct user training sessions and create platform documentation for end users
- Participate in requirements gathering sessions with business teams and translate needs into Zoho solutions
- Manage system upgrades, release notes review, and regression testing for quarterly Zoho updates
Must-Have Qualifications
- Hands-on experience with Zoho CRM — configuration, customization, and troubleshooting in production environments
- Proficiency with Deluge as part of the Zoho development/operations workflow
- 3+ years of hands-on Zoho experience with at least 2 successful implementation projects
- Strong understanding of Zoho data model, security model, and automation capabilities
- Experience with data migration and integration between CRM/ERP and external systems
- Excellent English communication skills — able to conduct requirements sessions with business stakeholders
- Understanding of business processes (sales, service, operations) that the platform supports
Nice-to-Have Skills
- Zoho Certified CRM Administrator certification or equivalent validated credential
- Zoho CRM Developer certification or equivalent validated credential
- Experience with advanced Zoho features: Zoho Books, Zoho Desk, Zoho Analytics
- Familiarity with the broader Zoho ecosystem including Zoho API and Zoho Flow
- Experience in a specific industry vertical (healthcare, financial services, or manufacturing)
- Previous experience with agile delivery in consulting or offshore team environments
Interview Tips
Live Configuration Challenge
Give the candidate a sandbox Zoho org and ask them to configure a complete workflow for Zoho CRM. Watch their process, not just the result.
Business Process Translation
Present a real business scenario and ask them to design the Zoho solution on a whiteboard. Assess their ability to translate business needs into platform features.
Integration Scenario
Ask them to design an integration between Zoho and one external system. Evaluate API knowledge, error handling, and data mapping skills.
Past Zoho Project Deep-Dive
Have them walk through their best Zoho project in detail. Ask probing questions about challenges, trade-offs, and measurable outcomes.
Typical Team Structure
Team Size
2-5 Zoho professionals
Reports To
CTO, VP of Operations, or Zoho Program Manager
Collaborates With
Sales Operations, Customer Success, IT/Engineering, Business Analysts
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